Questions and answers

No. You can browse services and track a request freely. When you apply online you confirm with a one-time code sent to your mobile or email, and that keeps your documents and payments private to you. There is no password to remember.

Upload a photo or a PDF from your phone or computer. Make sure the whole page is visible and readable. If something is unclear, we tell you exactly which document to replace.

Each service shows the government fees including VAT. Our service fee is added at payment: once your application is complete you see the full breakdown, with the service fee, before you pay.

The usual processing time is shown with each service. Authorities decide their own timing; we show you every step so you always know where your request stands.

Online by card where the centre offers it, or at the centre. You receive a receipt for every payment.

Only the staff of this centre who work on your request. Documents are stored encrypted and every access is recorded. You can ask for a copy or for deletion from your profile.

We need something from you before we can continue, usually a clearer or missing document. Open the request to see what is needed.